Refund policy

RETURNS

-We offer a 30-day return policy upon receipt of the item. 

-To be eligible, keep original merchandise tags on items: For easy returns & exchanges, please keep original tags on items and/or keep items in its original packaging. Return & Exchange policy excludes clearance/sale items and must not be worn, torn, washed, damaged or used in any way. Must have receipt or proof of purchase.

*Shipping costs are non-refundable*

-After 30 days, no returns or exchanges will be processed. 

-To initiate return, please contact dfranck@blueridgehd.com or call 828-327-3030 Ext: 4620

If your return is accepted we will send instructions on how and where to send your package.
Items sent back to us without first requesting a return will NOT be accepted.

-Refunds can take up to 10 business days to show in account after approval depending on your bank

 

Damages Or issues
Please inspect your order upon receiving the item(s) and contact us immediately if any items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.